Workflow Action ID
In our platform, we support several key actions that users can perform on resources, including:
App Deployment
App Deletion
Cluster Deployment
Cluster Deletion
Each of these actions requires a set of tasks to be executed in a specific sequence. To manage these actions, our platform organizes all related tasks into what we call a workflow. Each workflow is assigned a unique Workflow Action ID to ensure easy tracking, auditing, and troubleshooting.
Workflow Action ID
The Workflow Action ID is a unique identifier assigned to each action (such as deploying or deleting an app or cluster) performed on the platform. It serves as a reference point for all activities related to that specific action, capturing essential details such as task metadata, execution logs, and user information. This ID enables both you and our support team to quickly access the complete history and status of each action for troubleshooting and auditing.
Structure of the Workflow Action ID
Each Workflow Action ID is constructed by combining:
Type of Action – This specifies the action type (e.g.,
app_deploy,app_delete,cluster_deploy,cluster_delete).Unique UUID – A universally unique identifier that ensures each Workflow Action ID is distinct.
Example: For an app deployment, the Workflow Action ID might look like:
Information Captured in the Workflow Action ID
Each Workflow Action ID is linked to detailed records that include:
Task Metadata – Information on each task within the workflow, including task type, status, start and end times, dependencies, and any error codes.
User Metadata – Information about the user who initiated the workflow (e.g., user ID, role, and organization).
Task Logs – Logs capturing the output and status of each task, providing insights into the workflow's progress and any issues encountered.
Timelines and Debugging Details – Time-stamped entries showing the start and completion of each task, along with any additional debugging information.
These details provide complete visibility into each action performed on the platform, ensuring traceability and accountability.
How to Use the Workflow Action ID
The Workflow Action ID can be used for:
Auditing and Compliance – Reviewing past actions and ensuring accountability for each operation.
Troubleshooting – If an action encounters an error, the Workflow Action ID provides a way to access the entire history of tasks within that workflow for debugging.
Support Requests – The Workflow Action ID is essential for quickly resolving any issues you may encounter on the platform.
Raising a Support Ticket with Workflow Action ID
If you encounter any issues or if an action fails, please follow these steps to raise a support ticket:
Copy the Workflow Action ID – Every action you perform will generate a Workflow Action ID upon initiation. You can find this ID in the task logs or action history for reference.
Submit a Support Ticket – When submitting your support request, include the Workflow Action ID. This ID allows our support team to access all related logs, user information, and execution details, streamlining the troubleshooting process.
Receive Updates and Solutions – Our support team will investigate the issue using the Workflow Action ID. Since this ID provides all the necessary information, our team can analyze the task sequence, pinpoint any errors, and update you promptly with the solution or next steps.
By using the Workflow Action ID when reaching out for support, you help us ensure quick and effective resolution of any issues you may face on the platform.
Note: Use the Workflow Action ID as your primary reference for all actions on the platform. It is essential for tracking progress or raising support tickets, ensuring full visibility and
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