Support Key Elements

Asses how quickly the user issues are resolved by better code review processes.

1. Average Issue Resolution Time: This metric evaluates how quickly issues reported by users or developers are resolved.

Remediation Steps

• A low Issue Resolution Time score shows that issues take a lot of time to be resolved, and this can be solved by following certain practices and workflows that will help resolve issues better and faster.

• Use Github Actions for better workflow automation.

• Optimizing CI/CD Pipelines in GitHub Actions.

  • Identify and fix bottlenecks by prioritizing critical issues with efficient triage processes.

  • You can check some of the best practices to handle issues - here

  • Encourage specific issue reporting, employing labels for categorization.

1. Average Ratio of Issues Closed to Total Issues Created: This ratio measures the percentage of issues that have been successfully closed compared to the total number of issues created.

Remediation Steps

• A low score here means that you have a lot of issues in the open state currently. To improve the score you can follow a few steps that will help reduce the number of open issues.

  • Analyze the types of issues opened and closed to identify patterns.

  • Encourage community members to contribute solutions to reported issues.

  • You can refer to this for details - Managing issues and pull requests.

  • Using GitHub Actions for Project Management

1. Average Review Closing Time: This metric evaluates the time taken to close PRs and MRs.

Remediation Steps

• A low score here shows that the reviewer is taking a longer time internally to resolve the PRs raised for an issue. To improve this score make sure you follow the steps to set up better internal review processes to merge PRs faster.

  • How do I reduce Code review time?

    • Optimize your Pull Request (PR) process by keeping them concise, utilizing templates, and enforcing response time SLAs. Train junior and mid-level engineers for improved PR quality. Set up continuous integration pipelines for automated testing and faster integration. Leverage PR review apps and visualize code changes with diagrams for effective communication and streamlined development.

  • Implement automated testing to catch issues early in the development cycle.

  • Encourage clear communication during code reviews to prevent misunderstandings.

  • Studying the Impact of Continuous Delivery Adoption on Bug-Fixing Time in Apache's Open-Source Projects.

1. Average Ratio of Reviews Closed to Total Reviews: This ratio measures the percentage of code reviews that have been closed compared to the total number of reviews.

Remediation Steps

• A low score here shows that there are a lot of PRs still not reviewed and merged in the main branch. To improve this score make sure you follow the steps to set up better internal review processes to improve the review process internally.

• Foster a culture of constructive feedback to expedite the code review process.

• Encourage thorough but timely reviews to maintain a balanced ratio.

• Consider implementing a mentorship program to support less experienced contributors.

• Closing inactive issues / Close Stale Issues and PRs- You can use GitHub Actions to comment on or close issues that have been inactive for a certain period of time.